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Returns Policy


If you return an item within 90 days of receipt, we'll give you back the amount you paid for the item or offer an exchange, whichever you prefer, no questions asked. If you wish to return your item(s) within this period you should send the item(s) with all your order and customer details, stating that you would like to activate the 90 days Money Back Guarantee, to our customer care center at the address below:

83B Harnett Drive
Seaford, VIC, 3198

Email:         Service@haciendaverde.eu
Phone:        1800 500 499 (Australia only) 

Your refund will be processed within 14 days of receiving the return. You will receive your refund by the following method. For orders paid by credit card a refund will be issued to the credit card account holder. For orders paid by PayPal, a refund will be issued to the same PayPal account. Please note that customers are required to pay postage & package when returning items for refund unless the item(s) are faulty.

Safe delivery

All products are boxed for a safe delivery. If there is any damage to the package content - please ensure you include your order number which was send to you upon processing of your order. We may request that you provide us with a picture of the damaged goods.

Updated: May 2019