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Terms and Conditions

Terms of Purchase and Conditions


The following constitute an agreement between you and Hacienda Verde GmbH (ABN: 49 892 698 081) (“Hacienda Verde”, “we” or “us”), the operator of the website www.haciendaverde.eu (“the Site/this Site”), in relation to the purchase of goods via the Site. These Terms of Purchase are in addition to the Terms of Service and the Privacy Policy (“the Additional Terms”), which will equally apply to your use of the Site, and should be read in conjunction with these Terms of Purchase. If there is any inconsistency between these Terms of Purchase and the Additional Terms in relation to your purchase of any goods, then these Terms of Purchase prevail. 

By purchasing goods, you signify that you agree to these Terms of Purchase, the Additional Terms, and you consent to resolve in the State of Bavaria, Germany any dispute that you may have with us, the Site, or any purchase or attempted purchase of goods or services by you.

2. Changes to these Terms of Purchase

We may change these Terms of Purchase at any time, as we deem appropriate. If we make changes, we will let you know by noting on the Site that the Terms of Purchase have been updated. If you disagree with the changes to these Terms of Purchase, discontinue the use of the Site. Your ongoing purchase of goods or services via the Site after the changes take effect signifies your agreement to the new terms. We encourage you to review the Terms of Purchase regularly, including before each purchase made via the Site. 

Ordering goods

The range of goods offered on www.haciendaverde.eu is sourced from Hacienda Verde’s Australian range of products. Products sold in stores or websites in other countries may differ from this range. Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price including delivery costs and other charges specified on this Site at the time you place your order. 

Orders are only accepted while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered. 

There is a transaction limit of AU$ 500.00 per order. This limit may change from time to time without notice to you.  

We may change the prices published on this Site at any time. Prices of products placed in the 'shopping cart' but not paid for are also subject to change and you agree to pay the price current at the time of payment. 

While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, we reserve the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you. 

We may require additional verification or information before accepting any order. Verification required will be determined by us.

In Australia and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers. 

4. About our prices

Product availability may vary between Australian retail stores and our haciendaverde.eu website due to different retailer offers. For deliveries within Australia, all prices are inclusive of the Australian Government's Goods and Services Tax (GST), currently set at 10% of the price of all products, but subject to change. For deliveries to destinations outside of Australia, GST is removed. Prices displayed on this website are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. Products are sold for personal use only.


Payments can be made by Visa, MasterCard, American Express or PayPal. Unless otherwise specified, the price payable for goods ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are inclusive of GST for Australian deliveries and exclusive of GST for all products shipped outside Australia.


Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Australia, orders will usually be delivered within 10 to 14 days of ordering. Hacienda Verde cannot guarantee delivery times, including due to reasons beyond Hacienda Verde´s control. All deliveries are made Monday - Saturday via Australian Post.

For purchases over AU$ 500.00 standard delivery is currently free in Australia. For purchases under AU$ 500.00, a flat delivery fee of AU$ 8.00 currently applies for standard delivery. 

When ordering, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.

We reserve the right not to deliver goods to certain countries. We are also not responsible for assuring the product can be lawfully imported to the destination country. When ordering for delivery outside Australia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.

Returns Policy

If you return an item within 90 days of receipt, we'll give you back the amount you paid for the item or offer an exchange, whichever you prefer, no questions asked. If you wish to return your item(s) within this period you should send the item(s) with all your order and customer details, stating that you would like to activate the 90 days Money Back Guarantee, to our customer care center at the address below:

Pamela Griffith
PO BOX 2116
Seaford, VIC, 3198

Email:         Service@haciendaverde.eu
Phone:        1800 500 499 (Australia only) 

Your refund will be processed within 14 days of receiving the return. You will receive your refund by the following methodFor orders paid by credit card a refund will be issued to the credit card account holder. For orders paid by PayPal, a refund will be issued to the same PayPal account. Please note that customers are required to pay postage & package when returning items for refund unless the item(s) are faulty.

Safe delivery

All products are boxed for a safe delivery. If there is any damage to the package content - please ensure you include your order number which was send to you upon processing of your order. We may request that you provide us with a picture of the damaged goods.

Title and risk

Title to the goods purchased does not pass from us to you until we have received payment in full for the goods.

Disclaimer of warranty

We are providing this Site and its contents on an 'as is' basis and use of this website is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the website. We and our related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this Site (including in relation to any products or services). To the extent permitted by law, including any non-excusable statutory obligations (including under the Australian Consumer Law), none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this Site. To the extent permitted by law, we expressly disclaim all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

11. Termination

Your ability to purchase goods from this Site may be terminated by us at any time without notice. All restrictions, licenses granted by you and limitations of our liability will survive termination.

12. Contact

For further orders, questions or comments, please contact our customer care center:

Pamela Griffith
PO BOX 2116
Seaford, VIC, 3198

Email:         Service@haciendaverde.eu
Phone:        1800 500 499 (Australia only) 

Please ensure, that you can state your customer or order number. 


Terms of Service and Conditions

We know you make decisions about your nutrition, health and well-being every day and we want to help you do the right decision.

Our website www.haciendaverde.eu (the "website") provides you with information about your nutrition, health and well-being. We do not provide medical advice, diagnoses or treatment tips. But we do have a lot of information on which you may have questions. Therefore, we are looking forward to any feedback from you to improve our offer and our services. Feel free to exchange ideas with us! 

Our Terms of Service and Use explain the rules and conditions of our website. Please read this carefully before using the website or registering. These constitute an agreement between you and Hacienda Verde GmbH ("we" or "us") as operator of the website and regulate the use for visitors or registered members.

By using our service and/or registering with us, you agree to these Terms of Use, to do business with us electronically, to agree to the information practices published in our Privacy Policy and to settle any disputes you may have with us, our suppliers or the Website in the State of Bavaria, Germany. Please note that we offer the site "AS IS" without guarantee.

About the Site

www.haciendaverde.eu contains a range of information and tools on the subject of nutrition, health and well-being. These are written and checked by ourselves or by health, nutrition and fitness experts commissioned by us before they are published. We do not review or verify the content submitted by users. Everything we offer on the Site is collectively referred to in these Terms of Use as "the Services".

Changes to These Terms of Service

We may change these Terms of Use at any time in our sole discretion. If we make changes, we will inform you on the website about this update. If you do not agree to the changes of these Terms of Use, cease to use the Website or, if you have registered as a member, delete your registration. Your continued use of any service or our Website after the changes take effect will constitute your acceptance of the new terms. We recommend that you read the Terms of Use regularly.


When you register, you are required to provide your name, email address, date of birth and a password. These are your credentials for accessing Services that are only available to members ("Credentials").

4. Privacy

Any personal information collected by us through your use of this Site will be dealt with in accordance with our Privacy Policy.

5. Your Responsibilities

You are responsible for the use of the Website and the Services using your access data, including use by others to whom you have provided your access data. You are responsible for keeping your password confidential and notifying us if your password had been hacked or stolen. You may use the Website and the Services only for legal, non-commercial purposes. You may not use the Site in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the Site and Services. You may not attempt to gain unauthorized access to any Services, user accounts, computer systems or networks, through hacking, password mining or any other means. We may take any legal and technical remedies to prevent the violation of this provision and to enforce these Terms of Service.

6. Limitation on Use of Automated Tools

You may not use any robot, spider, scraper or other automated tools to access the Site or Services for any purpose without our express written permission.

7. Changes to the Services

We may add new services from time to time, replace an existing service with a new service or discontinue an existing service. Information about new services will be included on the Website and the use of new services will be governed by these Terms of Use.

Links to Other Sites

The Website may contain links to other websites. Some of these websites may contain material that is offensive, illegal or inaccurate. These links are provided for your information only and do not mean that we support these sites or the products and services offered by them. You acknowledge and agree that we are not responsible or liable for the content or accuracy of these other sites.

Additional Terms

Certain services on the Site may contain additional terms and policies that further govern your use of this particular service and supplement these Terms of Use. If you register for or access such a service, all relevant additional terms and conditions will be displayed at that time. By using these services, you agree to comply with these additional policies and rules.

No Spam

You may not use the contact information provided by our users or information about our users for the purpose of sending or facilitating the sending of unsolicited mass communications such as SPAM or SPIM. You may not allow others to use your account to violate the terms of this section. We may immediately terminate your membership or access to the Site and take further legal action if you or others using your access data violate these terms.

11. Your Use of Content

All content available on or through the Services and/or the Website belongs to us and our contributors and is protected by copyright, trademark, patent and trade secret laws, other proprietary rights and international treaties and may also contain security components that protect digital information. We give you permission to use the content only for personal, non-commercial purposes. You may also print, download and store articles and other information for your own interests, but you may not distribute, republish, sell, market, exploit or use the content for commercial purposes.

Linking to this Site

In general, you do not need to obtain permission from us to place a text link to your website that leads back to this website. However, we reserve the right to revoke permission for the link at any time in our sole discretion. If we revoke this consent, you agree to immediately remove and disable all your links to the Site. In the absence of a written agreement with us stating how you may link to the Site, contact us for guidelines on how to display the link.


We can offer competitions on the website. The competitions are subject to special rules, which are accordingly accessible on the competition page and presented at the time of the decision of your participation.

14. International Use

The Website and the Services, including the information provided on the Website, are intended solely for users in Australia. We make no representation that the Site or the Services are applicable, appropriate or available to users in locations outside Australia. Access to the Site and the Services from areas where the content is illegal is prohibited. If you access the Site and the Services from a location outside Australia, you do so on your own initiative and are responsible for compliance with local laws.

We Make No Warranties

We provide the Site and the Services "as is", "with all faults" and "as available". We and our suppliers make no warranties or representations, express or implied, with respect to the Services. To the extent permitted by law, we and our suppliers make no implicit warranties that the services are merchantable, of satisfactory quality, accurate, fit for a particular purpose or need, or non-infringing. We and our suppliers do not guarantee that the results that can be achieved through the use of the Services will be effective, reliable, accurate or meet your requirements. We do not guarantee that you can use the Services (either directly or through third party networks) at times or locations of your choice. We and our suppliers also do not guarantee compliance with the legal regulations that require the disclosure of information on prescription drugs. Verbal or written information from a representative of Hacienda Verde GmbH does not constitute a guarantee. Use of the website and the services is at your own risk.

We Do Not Provide Medical Advice

This Website and the Services offer you information on health, nutrition and well-being, but are no substitute for professional medical advice, diagnosis or treatment. If you have concerns, do not avoid or delay seeking medical or health-related advice from your doctor because of something you have read on this website. The use of the information provided on this website is at your own risk. Nothing stated or published on this Website or available through Services is intended and should not be considered medical or consultative treatment. Developments in medical research may affect the health, nutrition and well-being information presented here. It cannot be guaranteed that the information contained on this Website always contains the latest findings or developments in relation to the respective material. Your access to or use of this Website and the Services does not in any way create a practicing, confidential, privileged or other relationship that would lead to any obligations on our part or on the part of our contributors. We do not recommend or support any specific tests, medical professionals, procedures, opinions or other information that may appear as comments on the site. If you rely on the information on this Website, you do so at your own risk.

General Limitation of Liability

Your sole and exclusive remedy in disputes with us or our contributors is to cancel your registration. We are not liable for indirect, special, accidental consequential damages or exemplary damages resulting from your use or impossibility of use of the Website and the Services.


We may terminate and/or suspend your registration immediately and without notice if there is a violation of these Terms of Use or other policies and conditions posted by you or anyone using your access data from these Services. We may also cancel or suspend your registration for other reasons, including prolonged inactivity. However, we will try to inform you in advance of such a cancellation or suspension. Your right to use the Services ends as soon as your registration is deleted or terminated. All data that you have stored on such a service will not be available later, unless we are legally obliged to do so. You can cancel your registration at any time. We recommend that you submit any medical records or other information stored on the Website prior to completing your registration.


Upon our request, you agree to indemnify and hold us, our employees, contractors, officers, directors, agents, other affiliates and suppliers harmless from and against all liabilities, claims and expenses, including attorneys' fees, arising out of your use or misuse of the Site and the Services. We reserve the right to take control of the defense of claims of third parties that are held harmless by you, in which case you will cooperate with us in asserting any defensive measures.

Electronic Contracting and Notices

Your consent to use this Website and/or to register for the Website or the Services constitutes your electronic signature under these Terms of Use and your consent to enter into contracts with us electronically. You also agree that we may send you in electronic form any privacy or other communications, disclosures, reports, documents, communications or other records relating to the Services (collectively, "Communications"). We may send you electronic communications (1) to the email address you provided when you registered, or (2) by posting the communication on the relevant service or otherwise through the Website. The delivery of a message from us is effective when it is sent by us, whether you read the message or whether you actually receive it. You may withdraw your consent to receive communications electronically by terminating or discontinuing the use of the service in question. To receive messages electronically, you need an internet-enabled PC and a Windows or Macintosh-based operating system with an internet browser. You can access an electronic copy and a printable version of this Agreement by clicking on the "Terms of Use" link on any web page containing any of the Services. All contracts concluded electronically are deemed to be signed in writing and legally binding for all legal purposes.

Entire Agreement

This Agreement and any additional terms, policies and rules posted on the Site constitute an agreement between you and us and supersede any prior written or oral agreements. If any part of these Terms of Use is declared invalid or unenforceable, that part shall be interpreted in such a way that it comes as close as possible to the original intentions of the parties and the remaining parts shall remain in full force and effect.

Choice of Law and Location for Resolving Disputes

You agree that the laws of the State of Bavaria, Germany, govern these Terms of Use and any claims or disputes you may have against us. You further agree that any disputes or claims you may have against us shall be decided by a court in the federal state of Bavaria in Germany.


All trademarks appearing on the Services are the property of their respective owners. No rights, license or interest in these trademarks are granted by this agreement.

Updated: August 2020